# Ember Help Center

> How can we help you?

## English

### Account

- [What is Ember?](https://help.emberfund.io/en/articles/9426824-what-is-ember.md)
- [Do I need to have the app open to mine?](https://help.emberfund.io/en/articles/9449809-do-i-need-to-have-the-app-open-to-mine.md)
- [Do I need to have a phone number for Ember?](https://help.emberfund.io/en/articles/9426823-do-i-need-to-have-a-phone-number-for-ember.md)
- [How can I earn more?](https://help.emberfund.io/en/articles/9462821-how-can-i-earn-more.md)
- [What are the benefits of Ember Premium?](https://help.emberfund.io/en/articles/9458127-what-are-the-benefits-of-ember-premium.md)
- [How do I cancel my Ember Premium?](https://help.emberfund.io/en/articles/9426825-how-do-i-cancel-my-ember-premium.md)
- [How do I close my account?](https://help.emberfund.io/en/articles/9462754-how-do-i-close-my-account.md)
- [I Forgot My Username or Password](https://help.emberfund.io/en/articles/9426826-i-forgot-my-username-or-password.md)
- [What is Secure Sign-in?](https://help.emberfund.io/en/articles/9426829-what-is-secure-sign-in.md)
- [Phone Verification on Ember](https://help.emberfund.io/en/articles/10347356-phone-verification-on-ember.md)

### Mining

- [What is a Satoshi?](https://help.emberfund.io/en/articles/9426830-what-is-a-satoshi.md)
- [What are Streaks?](https://help.emberfund.io/en/articles/9426831-what-are-streaks.md)
- [How does mining Bitcoin on Ember work?](https://help.emberfund.io/en/articles/9426833-how-does-mining-bitcoin-on-ember-work.md)
- [Is it free to mine?](https://help.emberfund.io/en/articles/9426834-is-it-free-to-mine.md)
- [What is the maximum mining rate?](https://help.emberfund.io/en/articles/9426835-what-is-the-maximum-mining-rate.md)
- [Why is my mining paused?](https://help.emberfund.io/en/articles/9426836-why-is-my-mining-paused.md)
- [Why can't I mine yet? \(You're on the list!\)](https://help.emberfund.io/en/articles/9426837-why-can-t-i-mine-yet-you-re-on-the-list.md)
- [Overview: How do I withdraw my rewards on Ember?](https://help.emberfund.io/en/articles/9426842-overview-how-do-i-withdraw-my-rewards-on-ember.md)
- [How do I cancel my pending withdrawal?](https://help.emberfund.io/en/articles/9659663-how-do-i-cancel-my-pending-withdrawal.md)
- [Withdrawals & Cooldowns](https://help.emberfund.io/en/articles/12168157-withdrawals-cooldowns.md)
- [Overview: Withdrawing with Breeze](https://help.emberfund.io/en/articles/12169001-overview-withdrawing-with-breeze.md)
- [Withdrawal Limits](https://help.emberfund.io/en/articles/12640102-withdrawal-limits.md)
- [Breeze Crypto: Introducing Crypto Deposits & Withdrawals](https://help.emberfund.io/en/articles/12822149-breeze-crypto-introducing-crypto-deposits-withdrawals.md)
- [My referral is not working](https://help.emberfund.io/en/articles/9426849-my-referral-is-not-working.md)
- [Mining Referral Rates for Specific Countries](https://help.emberfund.io/en/articles/9426850-mining-referral-rates-for-specific-countries.md)
- [The value of my satoshi rewards are reducing](https://help.emberfund.io/en/articles/9426852-the-value-of-my-satoshi-rewards-are-reducing.md)
- [Why is my balance stuck at 0?](https://help.emberfund.io/en/articles/9426853-why-is-my-balance-stuck-at-0.md): Balance is stuck at 0 and resets when mining.

### Gaming

- [Overview: What are Bonus Sats?](https://help.emberfund.io/en/articles/9799209-overview-what-are-bonus-sats.md)
- [Overview: Rakeboost](https://help.emberfund.io/en/articles/14744667-overview-rakeboost.md): Learn what Rakeboost is, how it works, and what to expect during a Rakeboost promo period.
- [Overview: Raffle](https://help.emberfund.io/en/articles/15281773-overview-raffle.md): Learn what the Raffle is, how to earn tickets, how winners are picked, and how prizes are paid out.
- [Overview: Fairness Guarantee](https://help.emberfund.io/en/articles/10297216-overview-fairness-guarantee.md)
- [Rakeback and Levels](https://help.emberfund.io/en/articles/10930859-rakeback-and-levels.md)
- [In-depth: Fairness Guarantee](https://help.emberfund.io/en/articles/11386969-in-depth-fairness-guarantee.md)
- [Responsible Gaming](https://help.emberfund.io/en/articles/10258060-responsible-gaming.md)
- [Supported US States](https://help.emberfund.io/en/articles/12083033-supported-us-states.md): This article outlines which US states are supported and which states are restricted.
- [Overview: Commissions](https://help.emberfund.io/en/articles/12222755-overview-commissions.md)
- [Overview: Promotions](https://help.emberfund.io/en/articles/13657593-overview-promotions.md)
- [Overview: Tournaments](https://help.emberfund.io/en/articles/9426854-overview-tournaments.md)
- [Active vs. Passive Tournaments](https://help.emberfund.io/en/articles/9462793-active-vs-passive-tournaments.md)
- [Update on Free Crypto Tournaments](https://help.emberfund.io/en/articles/12946823-update-on-free-crypto-tournaments.md)
- [Overview: Predictions](https://help.emberfund.io/en/articles/9426856-overview-predictions.md)
- [Rules: Predictions & Parlays](https://help.emberfund.io/en/articles/10245493-rules-predictions-parlays.md): Learn how Ember handles voided bets, what causes them, how they affect straight and parlay wagers, and when your wager will be returned.
- [Overview: Microtasks](https://help.emberfund.io/en/articles/9426859-overview-microtasks.md)
- [I'm having issues getting paid for my tasks](https://help.emberfund.io/en/articles/9493858-i-m-having-issues-getting-paid-for-my-tasks.md)

### Wallet \(Old Feature\)

- [Selling Your Ember Portfolio\(s\) On-Chain](https://help.emberfund.io/en/articles/11006624-selling-your-ember-portfolio-s-on-chain.md): This article provides a step-by-step guide on how to process portfolio sales directly on-chain.
- [Swapping Tokens for ETH or USDC in SushiSwap](https://help.emberfund.io/en/articles/13017428-swapping-tokens-for-eth-or-usdc-in-sushiswap.md)
- [Why is transaction pending on the Blockchain?](https://help.emberfund.io/en/articles/9426870-why-is-transaction-pending-on-the-blockchain.md)
- [What are network fees?](https://help.emberfund.io/en/articles/9426871-what-are-network-fees.md)
- [How do I transfer funds out of my on-chain BTC wallet?](https://help.emberfund.io/en/articles/12091932-how-do-i-transfer-funds-out-of-my-on-chain-btc-wallet.md)
- [Transferring BTC out of Edge](https://help.emberfund.io/en/articles/12092078-transferring-btc-out-of-edge.md)
- [How to sell Legacy Portfolios through Edge](https://help.emberfund.io/en/articles/10128790-how-to-sell-legacy-portfolios-through-edge.md)

### Announcements

- [Withdrawing with Roobet 🔒](https://help.emberfund.io/en/articles/9623994-withdrawing-with-roobet.md): Ember partnered with popular gaming platform Roobet.com as a secure & fun method for mining withdrawals!
- [Important Update for Our UK Android Users](https://help.emberfund.io/en/articles/9959460-important-update-for-our-uk-android-users.md)
- [Important Update for our Invested Users](https://help.emberfund.io/en/articles/11012668-important-update-for-our-invested-users.md)
- [Breeze Payments: Everything You Need to Know](https://help.emberfund.io/en/articles/12110486-breeze-payments-everything-you-need-to-know.md)
- [r/EmberHQ is Live on Reddit! 🔥](https://help.emberfund.io/en/articles/12169173-r-emberhq-is-live-on-reddit.md)
- [Ember Availability Update – California](https://help.emberfund.io/en/articles/13276201-ember-availability-update-california.md)

## Español

### Cuenta

- [¿Qué es Ember?](https://help.emberfund.io/es/articles/9426824-que-es-ember.md)
- [¿Necesito tener la aplicación abierta para minar?](https://help.emberfund.io/es/articles/9449809-necesito-tener-la-aplicacion-abierta-para-minar.md)
- [¿Necesito tener un número de teléfono para Ember?](https://help.emberfund.io/es/articles/9426823-necesito-tener-un-numero-de-telefono-para-ember.md)
- [¿Cómo puedo ganar más?](https://help.emberfund.io/es/articles/9462821-como-puedo-ganar-mas.md)
- [¿Cuáles son los beneficios de Ember Premium?](https://help.emberfund.io/es/articles/9458127-cuales-son-los-beneficios-de-ember-premium.md)
- [¿Cómo cancelo mi suscripción a Ember Premium?](https://help.emberfund.io/es/articles/9426825-como-cancelo-mi-suscripcion-a-ember-premium.md)
- [Olvidé mi Nombre de Usuario o Contraseña](https://help.emberfund.io/es/articles/9426826-olvide-mi-nombre-de-usuario-o-contrasena.md)
- [¿Qué es el inicio de Sesión Seguro?](https://help.emberfund.io/es/articles/9426829-que-es-el-inicio-de-sesion-seguro.md)

### Minería

- [¿Qué es un Satoshi?](https://help.emberfund.io/es/articles/9426830-que-es-un-satoshi.md)
- [¿Qué son las rachas?](https://help.emberfund.io/es/articles/9426831-que-son-las-rachas.md)
- [¿Cómo funciona la minería de Bitcoin en Ember?](https://help.emberfund.io/es/articles/9426833-como-funciona-la-mineria-de-bitcoin-en-ember.md)
- [¿Es gratis minar?](https://help.emberfund.io/es/articles/9426834-es-gratis-minar.md)
- [¿Cuál es la tasa máxima de minería?](https://help.emberfund.io/es/articles/9426835-cual-es-la-tasa-maxima-de-mineria.md)
- [¿Por qué está pausada mi minería?](https://help.emberfund.io/es/articles/9426836-por-que-esta-pausada-mi-mineria.md)
- [¿Por qué no puedo minar todavía? \(¡Estás en la lista!\)](https://help.emberfund.io/es/articles/9426837-por-que-no-puedo-minar-todavia-estas-en-la-lista.md)
- [¿Cómo cancelo mi retiro pendiente?](https://help.emberfund.io/es/articles/9659663-como-cancelo-mi-retiro-pendiente.md)
- [El valor de mis recompensas en satoshis está disminuyendo](https://help.emberfund.io/es/articles/9426852-el-valor-de-mis-recompensas-en-satoshis-esta-disminuyendo.md)
- [¿Por qué mi saldo está atascado en 0?](https://help.emberfund.io/es/articles/9426853-por-que-mi-saldo-esta-atascado-en-0.md)

### Juegos

- [Resumen: Torneos](https://help.emberfund.io/es/articles/9426854-resumen-torneos.md)
- [Torneos Activos vs. Pasivos](https://help.emberfund.io/es/articles/9462793-torneos-activos-vs-pasivos.md)
- [Resumen: Predicciones](https://help.emberfund.io/es/articles/9426856-resumen-predicciones.md)
- [Resumen: Microtareas](https://help.emberfund.io/es/articles/9426859-resumen-microtareas.md)
- [Estoy teniendo problemas para recibir el pago por mis tareas](https://help.emberfund.io/es/articles/9493858-estoy-teniendo-problemas-para-recibir-el-pago-por-mis-tareas.md)

### Billetera

- [¿Por qué está pendiente la transacción?](https://help.emberfund.io/es/articles/9426870-por-que-esta-pendiente-la-transaccion.md)
- [¿Qué son las tarifas de red?](https://help.emberfund.io/es/articles/9426871-que-son-las-tarifas-de-red.md)