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Why is my mining paused?
Why is my mining paused?
Luke Todd avatar
Written by Luke Todd
Updated over 5 months ago

If your account has been locked, then our fraud prevention mechanisms have noticed signals suggesting the involvement of one (or more) of the following:

  • Multiple accounts

  • Blacklisted IP address

  • Automated systems/bots

  • Rooted device

  • Emulators

  • Cloned apps

  • VPNs, data centers, or an ISP from another country

Per the guidelines outlined in our Terms of Service, engagement through such methods is prohibited. In this case, you will be unable to earn on your account moving forward.

If you believe this was in error, feel free to let us know! Our support team would be happy to take another look into your case!

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