If you're having issues getting paid for tasks, we recommend you to stop playing this particular game. When a game loses track of your progress, it likely will continue to have issues moving forward. We recommend moving on to a different task.
In this situation, we suggest reaching out directly to your corresponding task provider, as they handle the offered tasks and their payouts. You can find the task provider on the Tasks page within Ember (adjoe, Adgem, etc). Depending on the task provider you are using, there will be a different button to reach their support, such as "Submit a Ticket" or "Report a problem." They should be able to help you get paid! Please note that these reimbursements may take a while on their end, so please be patient and cooperative with any info/screenshots they may need.
Here are some general rules that will likely help prevent these issues from arising:
Download the app using the link provided by Ember
If you download the game directly from the Play/App Store, you will not be paid out
Only new users are allowed, so if have already played this game or installed it in the past, you will not receive any rewards
Please do not reinstall the downloaded game, as this will likely cause issues
Do not use VPNs
If you still need support after reaching out to the task provider, feel free to reach out to our Support team! We'd be happy to help!