If you noticed a reduction in mining balance, one of your referrals (or referrer) likely violated our Terms of Service. The most common violations of our Terms of Services are outlined in this article: https://help.emberfund.io/hc/en-us/articles/4881433867675-Why-is-my-mining-paused. In this case, this user will be hidden from your Friend's list.
A violation from your referral/referrer is likely what caused the reduction in your balance. As this also affects your referral's mining, they may have already reached out for us to take a look. If we review their account and decide to unlock it, then these Sats will be added back to your account, otherwise, this change will be permanent. If the account remains flagged, you'll need to earn additional Sats to bring your balance back to positive.
To resolve a negative balance, you can:
Continue earning Sats through mining, eligible tasks, or in-app purchases to bring your balance back up to normal
Contact support if you suspect an error or need clarification
If you've initiated a withdrawal in the past, this reduction may have caused your balance to drop below 0, as your balance was less than the amount earned through the removed boost. Despite not appearing to be adding up, starting your miner and earning rewards through tournaments, predictions, or tasks will contribute to your overall balance, even if it is still showing 0 on your end. A few days of earning and you should be good to go!
In the near future, we will start showing these negative balances on the Home page. In the meantime, feel free to contact our support team so that we can clarify what your balance currently is.
We apologize for any inconvenience, but these measures are necessary to maintain the integrity of our earning program. If you need further assistance, our support team is available to help with your specific situation.