If you noticed a reduction in your free Sats balance, one of your referrals (or referrer) likely violated our Terms of Service. The most common violations of our Terms of Services are outlined in this article: Why is my free Sats claim paused?. In this case, this user will be hidden from your Friend's list.
A violation from your referral/referrer is likely what caused the reduction in your balance. As this also affects your referral's free Sats, they may have already reached out for us to take a look. If we review their account and decide to unlock it, then these Sats will be added back to your account, otherwise, this change will be permanent. If the account remains flagged, you'll need to claim additional Sats to bring your balance back to positive.
To resolve a negative balance, you can:
Continue getting Sats through free Sats claims, eligible tasks, or in-app purchases to bring your balance back up to normal
Contact support if you suspect an error or need clarification
If you've initiated a redemption in the past, this reduction may have caused your balance to drop below 0, as your balance was less than the amount received through the removed boost. Despite not appearing to be adding up, claiming your free Sats and collecting rewards through tournaments, predictions (where available), or tasks will contribute to your overall balance, even if it is still showing 0 on your end. A few days of claiming and you should be good to go!
In the near future, we will start showing these negative balances on the Home page. In the meantime, feel free to contact our support team so that we can clarify what your balance currently is.
We apologize for any inconvenience, but these measures are necessary to maintain the integrity of our Free Sats program. If you need further assistance, our support team is available to help with your specific situation.