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Overview: How do reward withdrawals work on Ember?

Luke avatar
Written by Luke
Updated over a week ago

With Ember’s new withdrawal system, accessing your rewards is faster and easier than ever before. Here's how it works:

💸 Step 1: Place a Withdrawal

Head to your Profile → Sat Rewards Wallet, choose your amount, input your wallet address of choice, and submit the withdrawal request.

✅ Step 2: Complete KYC Verification

After placing your withdrawal, you’ll be prompted to complete KYC (Know Your Customer). This is required to move forward and includes uploading a valid government-issued ID (passport, driver’s license, or state ID) and taking a selfie to confirm your identity. This step is necessary to meet compliance requirements and prevent fraud.

Once your KYC is approved, your withdrawal will be pushed through for processing!

⚡ Processing Time

Withdrawals are typically processed within a few minutes to a few business days, depending on the volume of withdrawals and the status of your account.

Note: You can withdraw any time except during the first week of each month, which is reserved for system reviews. A 7-day cooldown applies after each withdrawal before you can place another.

⏳ Task & Purchase Cooldown

Sats earned from tasks or in-app purchases, as well as any winnings derived from them, are placed on a 15-day hold before becoming eligible for withdrawal. This helps ensure platform security and integrity.

🔍 Track Your Withdrawal

To check the status of your withdrawal, go to: Profile → Sat Rewards Wallet to view the estimated processing time and current status.

🔐 Supported Wallets

We support wallet addresses on the Bitcoin network. These typically start with bc1, 1, or 3.

Lightning Network addresses are not supported at this time.

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