Ember has recently partnered with the trusted third-party payment provider Breeze to power deposits and withdrawals for our users in the US!
What is Breeze?
Breeze is our new standard payment partner for US users. Instead of withdrawing rewards to an external Bitcoin wallet, Breeze enables fast and secure withdrawals straight to your bank account (ACH). When buying Token packs, you can use your credit/debit card or Apple/Google Pay. Most US users are already live on Breeze, and the full transition will be completed within the next week or two.
Why the change?
This transition is part of a larger upgrade to our payment rails as we launch and expand our new web app: app.ember.fun. By moving to Breeze, we’re able to:
Help reduce some of the cooldown rules you may have run into in the past, making withdrawals smoother and faster for everyone
Lay the groundwork for future payment features, such as direct crypto deposits
Reduce fraud
What about crypto withdrawals?
We understand that many Ember users prefer holding their rewards in Bitcoin -- us too! The good news: we’re working closely with Breeze to bring back crypto-friendly options, including both crypto withdrawals and crypto deposits. While this rollout will take some time, it’s a high priority for our team.
How do I use Breeze?
When buying Token packs, you’ll also be redirected to Breeze where you can pay with a card or Apple/Google Pay.
When you place a withdrawal through Ember, you’ll now be redirected to Breeze to enter your bank information. Once your request is approved, funds will be sent directly to your bank account.
If Breeze requires any additional details to complete your withdrawal, they’ll let you know directly.
Need help?
If you have any questions about Breeze or run into any issues with your withdrawal, our team is here to help. Just reach out to Ember Support and we’ll get you sorted!
We appreciate your support during this transitionary period!
Ember Team
Frequently Asked Questions
Do I need to make a Breeze account?
No separate account is needed. You’ll simply be redirected to Breeze during the withdrawal process to securely enter your bank details.
Is Breeze secure?
Yes. Breeze is a licensed and regulated payments provider that uses industry-standard encryption and security protocols to protect your information.
Can I still withdraw in Bitcoin?
Not right now. At the moment, all US withdrawals are routed through Breeze to your bank account in USD. However, crypto withdrawal options are actively being worked on and will be reintroduced as soon as possible.
When will crypto deposits/withdrawals be available again?
We don’t have an exact date yet, but it’s a top priority and we’ll share updates as soon as they’re ready.